Valvoline Instant Oil Change

Nazlı Önder a month ago

We went to Englewood, Ohio location with my sister for oil change for the first time in my life. They were so nice and so welcoming to me and my sister. They know what they are doing and answered my every question and explained everything. It was quick, I waited 15-20 minutes and everything was done. I’ll definitely go back there for other treatments for my car. Especially Jason, in Englewood location, was very helpful and professional! Thank you

John Bailey 2 months ago

Checked this place out for the first time and was very impressed with the customer service! Heather did a fantastic job going through everything with me. Will definitely be coming back!

Kortney Vega 3 months ago

Unexpectedly terrible experience on this Thursday afternoon. I’ve been a repeat Valvoline customer for years. Today, that trend ended as I’ve had to visit “Take 5” instead and likely will continue to do so in the future. (The $19 off coupon even isn’t enough to change my mind). I watched 3 customers who pulled in after me in lane 1- get serviced before the vehicle in front of me was ever even looked at. No one came out to talk to the customers in the long line that was forming… but the cars in lane 1 just kept moving along. When I noticed lane two’s vehicle customer got out and walked into the building- and then a bit later they started removing tires all around- I realized that this nearly 1 hour of waiting was a waste. In the meantime- there were plenty of Valvoline staff that were standing around chatting- but none of them took the time to direct the flow of customers outside to ensure there was some order. Very frustrated with this experience today.

Alissa Marie 3 months ago

This is so hard to write because we have had such great experiences at this location. But today was ridiculous. Over an hour wait?? My husband and I stopped in for a change on our way home from the NICU before getting our kiddos from daycare. Usually it's like 30 minutes max even with a car in front of us. We should have had plenty of time to get the change and get to daycare on time at 5:30pm if we arrived around 4:15pm. Usually, they're great at first in, first out and providing quick and thorough service. Instead, they had a car that arrived much later than us in first, and after our service was complete, we watched someone (won't name names) hanging out in the office with another person after we explicitly said we're in a bit of a time crunch and need to get our kids from daycare since we didn't anticipate a car that arrived later getting serviced first. Additionally, it was disheartening to see him in the office chit-chatting, not valuing our time, when our car had been finished for a few minutes and we were just waiting for clearance at that point. Valvoline is known for their quick, yet thorough service. This was disappointing. And now we may be paying a daycare fine, whi

Emily Zane 3 months ago

This was my first time using Valvoline. It was the quickest and best service for an oil change. My beater with a heater is running so much better now! The staff is top notch, super friendly and very professional! They have gained a reoccurring customer!! Thank you!